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Pricing and Billing | |
What payment methods do you accept? | |
We accept MasterCard, Visa, and American Express for most transactions. COD’s are accepted with Certified Funds (such as a money order or certified check) unless a credit application is completed and approved. There is an extra charge for COD orders issued by the freight carriers. You also can elect to pre-pay for an order and should contact customer service for more information. Please call customer service to arrange special payment terms.
Contact Information:
Virginia Toy and Novelty Company
2503 Squadron Court
Virginia Beach, VA 23453
757-313-7000 (Main Office)
757-313-7007 (Main Fax)
1-866-708-8697 (Customer Service Center) |
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Do I have to pay sales tax? | |
You only have to pay sales tax if you are located in the same state as our warehouse. | |
I have a question on my charges. | |
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. | |
I need a copy of my receipt/invoice. | |
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. | |
When will my credit appear on my account? | |
Credits usually take 7-10 business days from the time we receive your item(s). | |
When will my credit card be charged? | |
Your credit card will be charged at the time of the sale unless other arrangements are made. |