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How do I return an item?
Festive, Fair, and Fun!
We maintain and adhere to a strict return policy to help keep our prices low.
Virginia Toy and Novelty Company does not sell merchandise on approval. In the
rare case that you find more than 5% defective on one product, call the office
within 15 calendar days from the shipping date and at our discretion, will
replace, repair or issue a credit-for any items found to be defective at a rate
over 5% on an item by item basis. This will not include damaged products due to
misuse or negligence. Although shipping may be included in the
transaction price, we will deduct the actual shipping cost from any
adjustment. Items in stock will ship during normal business hours. Items
that are on back order or special ordered, will ship as they become available.
Closeout, sale prices (any sale price by any name), custom made, special order, opportunity buy and advance/pre-orer items are excluded and no returns are allowed, for any reason. Virginia Toy and
Novelty Company cannot be responsible for breakage, damage, or loss of
merchandise while in transit. Damaged shipments should be reported to the
carrier immediately. We can assist you in contacting the carrier to make an
inspection and file a claim with them. The original cartons must be saved for a
carrier inspection. Damage claims must be reported within 3 business days of
receipt of shipment. We double inspect
all shipments leaving the warehouse. If your order is inaccurate, please call
for assistance. All claims for shortages must be made within 10 calendar days
of receipt of product. There is no returns accepted for item damage in
transit or products that are damaged due to misuse, shipping, or negligence.
Refunds will not include shipping costs and/or service charges. Any shipment
coming back to the VTN warehouse must have prior authorization and include the
Return Authorization number written on each package; otherwise it may not be
located in our warehouse or be refused. Orders accepted
back to the warehouse will incur a 25% restocking fee. Merchandise
returned must be freight prepaid and original and actual shipping and handling
cost will not be credited even though it may be included in the cost of the
merchandise and noted as “free shipping” on some promotions and advertisements.
Credit will not be issued for items in unsalable condition or if not in the
original boxes or units (Piece, unit, etc.) as sold and shipped to you.
Candy, glow, closeout, special orders,custom made, advance/pre-order, sale items (any sale), seasonal items, opportunity buy and other products where indicated on their product page are never returnable. Additional details are available on our website: www.VirginiaToy.com. Thank you for your business. Have fun!
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